At West Coast Hearing & Balance, our number one priority is to ensure the health and wellbeing of our patients. Our community during the global crisis must continue to follow our easy 5 stage guide to protect ourselves and the most vulnerable people in the local area.

Since the outbreak of COVID-19 and most recently the new Omicron variant, we at West Coast Hearing & Balance Center have implemented a 5 stage procedure as a way of reassuring all visitors and to ensure that our patients and local population continue to live full, healthy, happy lives.

To stay up to date with the latest CDC government guidelines in your county, please use the CDC tool below.


West Coast Hearing & Balance, Our 5 Stage – Step by Step Guide.

#1 – Hand Wash On Arrival

We’re positive that by now, everyone is carrying an army platoon supply worth of sanitizer; however, every one upon arrival at our centers must approach our check-in desk and use the hand sanitizer provided.

A quick squirt in the hands and a thorough rub in, and that’s it, your hands are sanitized.

#2 – Patient Health Check Before Arrival

All guests and patients are being asked to review our “safety criteria” before attending our premises. We simply must insist that you don’t attend if you are suffering from any of the following, a fever running at 100.4 or above, a cough, runny nose, or shortness of breath.

If, for instance, you find yourself suffering from any one of these ailments, we kindly insist you reschedule your appointment; contact us here. And someone will be in immediate contact with you.

Our strict guidelines also insist that you reschedule your appointment if you have been in contact with anyone who has been diagnosed with Coronavirus, contact us for advice on how best to reschedule your appointment following that situation.

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#3 – Thorough Cleaning Between Appointments

To reassure all visitors and patients, we have increased the time between each appointment, giving us additional time to sanitize all surfaces thoroughly.

This ensures that all patients are stepping into a sterile and safe environment. From the patient’s chair, headphones, right down to pens, all our equipment will be thoroughly sterilized before each appointment.

At West Coast Hearing & Balance, your health and wellbeing will always be our number one priority.

#4 – Request A Callback

Instead, if you prefer, you can request that one of our expert hearing specialists call you back. If you have any unanswered questions or concerns and you need to have your mind put at ease, we’d love to hear from you.

Simply follow the instructions and fill out your details on our website, and one of our helpful, friendly staff will call you right back.

You can connect to our request a callback form here.

#5 – Call Us

If at any time you need help, face any challenges, or require professional assistance during these challenging times, please call us before visiting, as it’s likely that you could be turned away, in accordance with our step-by-step guide.

However, our phone lines are always available, we are happy to take your call, and we aim to help you in every way we can.

To find out the phone number of your nearest West Coast Hearing & Balance Center, click here.

To Our Patients

Caring for the health of our patients is our number one priority, and our step-by-step guide is to increase the safety of every patient and staff member in attendance at West Coast Hearing & Balance.

At West Coast Hearing & Balance, we are taking every precaution necessary and are following current Government guidelines to ensure the continued health of our patients, employees, and visitors. For that reason, all staff members will be wearing PPE at all times.

As a result, we must insist that all visitors and patients wear masks before entering our center and respect social distancing guidelines when inside.

If you or a loved one is concerned with an upcoming appointment, please don’t hesitate to contact our friendly team. We will happily answer any questions you may have.

Click here to request a callback, or you can contact us here.

Stay safe.

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Lance Nelson, AuD, CCC-A

Dr. Lance Nelson graduated with his AuD from Purdue University in 2010. He worked at Spokane ENT Associates, Lafayette ENT Associates, and at the Lafayette Otolaryngology Associates. Dr. Nelson is experienced in working with infants, children, and adults is Board Certified by the American Speech-Language-Hearing Association and is a Fellow of the California Academy of Audiology. His research on Digital Noise Reduction was published in 2009. He is fluent in Spanish. His hobbies are ocean sports, running, and music.