Patient Stories
What Do Members Say About Partnering with
West Coast Hearing and Balance Center?
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“The great news was that we found out I didn’t need hearing aids after all!”
“I remember feeling confused at the prospect of having a hearing loss. I had so many preconceived ideas about visiting an audiologist but my experience with West Coast Hearing & Balance Center has been 10 out of 10. The staff were very professional and friendly and put my mind at ease. The great news was that we found out I didn’t need hearing aids after all! If you’re struggling with or unsure if you have a hearing loss then definitely visit West Coast Hearing & Balance Center!”
– Lucie M
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“Thanks to my hearing aids, I can hear again and go about my life”
“My hearing loss was getting worse over time and I got to the point where I just wanted to hear better again. My impression of West Coast Hearing & Balance Center was that they were competent and knew what they were doing. I’d say to anyone thinking of having a hearing test to just go for it. I’m so pleased I did. Thanks to my hearing aids, I can hear again and go about my life.”
– Murray R
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“It’s not your fault if you have a hearing loss, and you deserve to hear without having to ask people to repeat everything to you.”
My family has a history of hearing difficulties, with my grandmother being born deaf and several of my aunts and uncles struggling with hearing as well. In the past, we had to shout to communicate with them, so when I started experiencing hearing problems in my late 50s, I wasn’t too surprised. My job required me to be on the phone often, so I purchased a volume-enhancing device that attached to the phone receiver to help me hear better and perform my duties effectively.
My boss eventually noticed my hearing issues and asked me about them, so I went to get my first pair of hearing aids. I was amazed at how much I could hear for the first time, such as the clicking of turn signals on my car. As a former professional jazz singer, I became alarmed when I started losing various sounds and music began to sound flat or monotone to me. Consequently, I stopped listening to music, which was a significant loss in my life as a musician and singer.
However, after getting my third pair of hearing aids, I was able to obtain top-of-the-line aids that were new to the market, and I could finally hear music as it should be. The first time I experienced this, I was overwhelmed with happiness and shed tears of joy. I was in my 70s at that time, and I am now 84, and my hearing aids are still serving me well. I can now hear conversations, music, and others speaking in a room full of people. Without my hearing aids and the assistance of my audiologist, I would not be able to function effectively in the world. When I remove my hearing aids, I am almost deaf.
West Coast Hearing has been an excellent resource for me over the years. They have tested my hearing, cleaned and repaired my hearing aids, replaced broken parts, and programmed my current aids to help me get the most out of them. The staff is kind, patient, and always willing to explain things and perform tests to ensure that I understand and use my hearing aids to their fullest potential.
Living with hearing difficulties is extremely debilitating, and I encourage anyone who suspects that they have a hearing problem to get tested and invest in hearing aids. We need them just as we need eyeglasses, dentures, or any other tools that help us manage declining physical functions. It’s not your fault if you have a hearing loss, and you deserve to hear without having to ask people to repeat everything to you.
I have been a hearing aid patient for a long time, and I can confidently say that my audiologist is a professional, helpful, and pleasant person to work with. I appreciate his kindness, down-to-earth attitude, and willingness to collaborate with me to ensure that my hearing aids meet my needs. Thanks to my hearing aids and the help of my audiologist, I can live independently and enjoy listening to music, watching TV, and talking on the phone.
– Julianne Williams
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“The results have been much better than I ever could have imagined.”
I was advised to get my hearing checked, but my first experience left me feeling like I was being sold a package of goods. That all changed when I met Dr. Nelson. He is a true professional who explained everything and answered all my concerns, which made me feel confident in his care.
Despite my initial skepticism, Dr. Nelson took the time to explain everything in detail and assure me that I was receiving the best possible care. Now, three years later, I am so glad that I trusted him.
The staff at Dr. Nelson’s office is warm and friendly, and I felt genuinely important and cared for. The results have been much better than I ever could have imagined. I highly recommend Dr. Nelson and his team to anyone who needs hearing care. They aren’t the typical Walmart hearing aid vendors. Dr. Nelson is a true professional, and I completely trust him.
Thank you, Dr. Nelson and staff, for your family-like atmosphere and genuine concern. You have made a significant positive impact on my life.
– Steven Ralphs
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“My worries were quickly alleviated when I visited West Coast Hearing & Balance Center.”
I was very concerned about how I would appear to other people if I were to need a hearing aid. Would they see me as old or disabled? And the thought of being dependent on something to hear was daunting.
But my worries were quickly alleviated when I visited West Coast Hearing & Balance Center. The staff was incredibly caring and calm, and they put me at ease right away.
As someone who loves to socialize, attend concerts, lectures, and even teach, I couldn’t imagine how my life would be impacted if I couldn’t hear properly. But thanks to this center, I can now enjoy all these things again without any difficulty.
I highly recommend this place to anyone who is concerned about their hearing. You can’t go wrong with their caring attitude and amazing service.
– Frances Elson
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“My fears were mainly based around the thought of needing hearing aids at a young age and the stigma surrounding them”
“The pivotal moment when I realized I had a hearing loss came when my boss asked me if I was ok after my work colleagues reported that I wouldn’t respond to them on occasions. I knew I had trouble hearing certain people and having the TV volume up a little louder but I was only 34. I felt embarrassed and worried. My fears were mainly based around the thought of needing hearing aids at a young age and the stigma surrounding it but hearing aids have drastically changed my life! The staff at West Coast Hearing & Balance Center were so kind and knowledgeable. They put my fears to rest and helped me find the hearing aid that was right for me. I can now hear at work and school, I no longer avoid situations where I might have trouble hearing and I am so much happier and more confident. If you think you have a hearing loss just go for the test and see where you are. Get the hearing aids and try them out – your confidence and relationships will blossom! I highly recommend West Coast Hearing & Balance Center”
– Anon
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“Family and friends frequently told me I had the TV volume up too loud”
“I realized that I might have a hearing loss when my family and friends started having to repeat themselves and frequently told me I had the TV volume up too loud. The thought that put me off booking an appointment was the fear of how much it would cost. When I got there, Dr.Nelson put my fears to rest and made me feel very relaxed. Now that I have my new hearing aids, I feel great and can hear so much better. I would recommend West Coast Hearing & Balance Center to anyone considering getting their hearing checked!”
– Barbara V
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“When I received my new hearing aids from West Coast Hearing & Balance Center, I was amazed at the difference they made.”
My experience with West Coast Hearing & Balance Center was absolutely fantastic, and I would rate it a 10 out of 10. I had been struggling with hearing challenges for about 20 years and had already seen two other audiologists and tried two sets of hearing aids before reaching out to West Coast Hearing & Balance Center. However, from the moment I contacted them, I felt confident and at ease.
I was really impressed with their professionalism and knowledge. Both Esmeralda and Dr. Nelson made me feel comfortable right away and took the time to listen to my concerns.
When I received my new hearing aids from West Coast Hearing & Balance Center, I was amazed at the difference they made. They were so much more effective than my previous ones, and they have really had a positive impact on my life. I would highly recommend this center to anyone who is concerned about their hearing.
What impressed me most about West Coast Hearing & Balance Center was their commitment to providing excellent service. They were always available to help me with any issues I had, and they went out of their way to make sure that I was completely satisfied with my hearing aids.
My favorite thing about working with West Coast Hearing & Balance Center was definitely their willingness to go above and beyond to ensure that their customers are happy.
– Brian Archer
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“The staff is very helpful, and the office even contacted my family physician”
I had been experiencing trouble hearing children’s voices and some women’s voices as well. I even failed the AARP telephone hearing test, which made me realize that I needed to get a professional evaluation. That’s when I decided to visit West Coast Hearing & Balance Center.
My experience with Dr. Navarro was simply amazing. She was very considerate, patient, and kind throughout the entire testing process. She took the time to explain every step of the process, which helped me feel at ease.
After receiving my new hearing aids from West Coast Hearing & Balance Center, everything is so much clearer now! I’m grateful for the support I received, and I would definitely encourage anyone experiencing hearing challenges not to hesitate and make an appointment at the center. The staff is very helpful, and the office even contacted my family physician to get an order so that the initial evaluations would be covered by insurance.
Dr. Joanna Navarro is the best! Her professionalism and knowledge were impressive, and she made the entire process a lot easier. I am very happy with the results and the support I received from the center.
– Katherine Anderson
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“From the moment I walked in, I was impressed with the clean offices, comprehensive hearing booth, and competent staff.”
My hearing loss was a gradual process, and it became noticeable when I started struggling to understand words with letters C, S, and B. I knew deep down that I needed hearing aids, and so I decided to visit West Coast Hearing & Balance Center.
From the moment I walked in, I was impressed with the clean offices, comprehensive hearing booth, and competent staff. They made me feel comfortable and took the time to listen to my concerns. The staff was personable, friendly, and professional throughout my entire visit.
After receiving my new hearing aids from West Coast Hearing & Balance Center, I noticed a significant improvement in my hearing ability. They eliminated the frustration I had been experiencing, and I could finally hear and understand conversations more clearly.
To anyone who is hesitant about getting hearing aids, I would say this: Put your ego aside and recognize that your quality of life will be improved. It’s important to take care of your hearing health, and West Coast Hearing & Balance Center can help you do that in a professional and compassionate way.
– George Ramirez
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“I would recommend that anyone with hearing problems get them checked out.”
I gradually realized that I had a hearing problem when I had to ask people to repeat themselves frequently. I used to make excuses and say that they were mumbling, but I knew deep down that it was my hearing that was the issue. I didn’t have any major concerns except for my vanity, as I didn’t want to wear large and obvious hearing aids.
When I went to see Dr. Nelson, he was easy to talk to and he explained all of my options in a straightforward manner. He was able to put me at ease and alleviate my misgivings about wearing hearing aids.
Since getting my hearing aids, my daily routine has significantly improved. My family is happy that I don’t have to keep the TV volume at full blast, and I can now engage in normal conversations without feeling frustrated or irritated. I wear my hearing aids all day and only take them out at night. Though they are not perfect, the occasional scratchy sensation or ambient noise pales in comparison to the benefits they provide.
I would recommend that anyone with hearing problems get them checked out. I was concerned about the cost, but Dr. Nelson checked my insurance and found that a significant portion of the cost was covered. In hindsight, I would have paid the full price anyway, as the improvement to my quality of life is priceless.
Overall, my experience with Dr. Nelson and getting hearing aids was positive, and I encourage anyone with hearing difficulties to seek help.
– Alan Kirby
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“I had to rely on lip reading to follow conversations, and that wasn’t a good sign.”
About a decade ago, my children used to tease me because I frequently asked them to repeat what they said. While they found it amusing, I knew deep down that it wasn’t a laughing matter. I noticed that I kept turning up the TV volume, while they kept asking me to turn it down, and the same with the radio. It dawned on me that I might have a hearing issue. I also realized that I struggled to comprehend what people were saying unless they were facing me directly. I had to rely on lip reading to follow conversations, and that wasn’t a good sign. It was time to get my hearing checked.
At the time, I was living in Utah and was concerned about the prospect of wearing hearing aids and if I could afford them. I wear glasses, so I was worried if I could use hearing aids with glasses and if they would fit behind my ears since my ears are quite close to my head. Before visiting the doctor, I thought it was just my right ear that had issues.
Eventually, I got my hearing aids fitted for both ears in Utah. When I moved to California, I had to get my ears checked again, and I was anxious about whether they would work with my existing hearing aids. However, the staff at West Coast Hearing & Balance Center in Oxnard was incredibly kind to me. They had experience with my type of hearing aids, which put my mind at ease, and they assured me that they could help me. The entire team was professional yet warm and friendly.
Now, having my hearing aids on is a whole different experience. My hearing has worsened over the years, and when I don’t have them in, I miss so much. But when they’re in, everyday sounds are much clearer, and I can hear people talking much better. I understand most of what they’re saying now. However, they aren’t very helpful when people mumble or speak softly. For that reason, I still prefer to use closed captions when watching TV. It’s just more convenient for me to understand what’s being said. I use Bluetooth hearing aids, and it’s so convenient to have phone calls go straight to them.
For anyone who might be concerned about their hearing, I would recommend getting it checked at West Coast Hearing & Balance Center. Don’t be afraid to put your mind at rest and find out if there’s a problem and if it can be fixed. If they can help you hear better, go for it. It’s much better than walking around in a muffled world. The people there were so friendly and easy to work with. I had a great experience.
– Janet Hughes
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“I was in a really tough spot when I first realized that my hearing might be a problem.”
I was in a really tough spot when I first realized that my hearing might be a problem. I couldn’t bear the thought of the impact it could have on my relationships and my ability to make a living. It was a really desperate feeling that I wouldn’t wish on anyone.
At first, I wasn’t even sure if there was anything that could be done to help me. I felt like I might be stuck with this problem forever. But then, by chance, I met someone who had been a patient of Dr. Nelson’s. She spoke so highly of him and her positive experience gave me some hope.
I decided to make an appointment with Dr. Nelson and I’m so glad I did. From the very first interaction with his staff (Esmeralda), I felt like I was in good hands. They were kind, patient, and so helpful.
Now, thanks to Dr. Nelson and his team, I’m functioning really well both in my personal relationships and at work. It’s made such a big difference in my life.
If you’re experiencing any hearing problems, I highly recommend making an appointment with Dr. Nelson. He and his staff are not only effective but also charming and good-humored. I can’t say enough good things about them.
Trust me, if you’re feeling at all like I was, make your appointment now. You won’t regret it.
– Pam Knutson
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“The staff was incredibly kind and made me feel comfortable throughout the entire process.”
It was definitely a cause for concern when I couldn’t hear my grandkids properly. It was heartbreaking to miss out on their conversations and laughter, and it made me feel disconnected from them.
But I’m so glad I found West Coast Hearing & Balance Center. I had heard great recommendations and was relieved to find that they lived up to their reputation. The staff was incredibly kind and made me feel comfortable throughout the entire process.
And the results were truly amazing. It’s like a whole new world has opened up to me – I can hear birds chirping, music playing, and most importantly, I can fully engage with my grandkids. It has made such a positive impact on my life.
If you’re struggling with your hearing, don’t wait any longer. Make an appointment with Dr. Nelson – he truly is the best. I can’t recommend this center enough. Thank you for giving me back the gift of hearing!
– Adrienne Freeland
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“I learned that West Coast Hearing & Balance Center caters to veterans, which was a huge plus for me.”
In 2018, my wife suggested I visit West Coast Hearing & Balance Center. Given that my wife had trusted them for many years, I had no concerns and decided to check it out. Located on Main Street in Ventura, I was immediately impressed with the location and staff.
Upon entering, I felt like I was transported to another world. I learned that West Coast Hearing & Balance Center caters to veterans, which was a huge plus for me. The office staff was incredibly helpful and attentive, making me feel welcomed and comfortable. I appreciated their dedication to making sure that my experience was a positive one.
Overall, my visit to West Coast Hearing & Balance Center was an outstanding experience. The staff was knowledgeable, friendly, and professional, and I felt like I was in good hands. I would definitely recommend this place to anyone looking for high-quality service in a warm and welcoming environment. Thank you, West Coast Hearing & Balance Center, for your exceptional care and service.
– Ron Perkovich
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“I highly recommend West Coast Hearing & Balance Center to anyone who needs help with their hearing”
I was recently diagnosed with otosclerosis, the same disease that my father has. I knew that getting hearing aids sooner rather than later is important since my hearing will get progressively worse. Fortunately, hearing aids have improved greatly over the years, and I was excited to try out different options.
I went to West Coast Hearing & Balance Center and was impressed by their professionalism and knowledge. They helped me find the best fit for my needs and were always available to answer any questions or concerns I had. It’s important to go to an audiologist that offers more than one brand of hearing aids because personal fit is vital, especially for someone like me who is hard to fit. I tried three different brands before finding the perfect fit for me.
My hearing loss is severe to profound, which makes it more difficult, but West Coast Hearing & Balance Center covered all my concerns and made the process easy for me. They also made sure to keep me in the loop around people so that I could stay connected with my surroundings.
I highly recommend West Coast Hearing & Balance Center to anyone who needs help with their hearing. They are always available for any problem, which is important because when I have something go wrong with an aid, I need help as soon as possible. Thanks to West Coast, I feel confident and connected again.
– Bill Tallakson
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“The whole experience was painless and there’s really no need for embarrassment or concern.”
I was struggling to keep up with important information during business meetings, especially when multiple people were present. But after getting my hearing tested at West Coast Hearing & Balance Center, I was impressed with the thoroughness and ease of the process. The results have been significant – my mild hearing loss is now much improved, and I can even switch modes depending on the situation.
The whole experience was painless and there’s really no need for embarrassment or concern. I found it to be quite easy, thanks to the knowledgeable and professional team at this clinic. Highly recommended!
– Amy Cherot
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“She answered all of my questions and concerns, and I felt much more comfortable with the process.”
I was feeling embarrassed about my hearing loss, but I knew I needed to do something about it. I didn’t have any prior experience with hearing aids, so I wasn’t sure where to start. I didn’t have any concerns about the process, but I wasn’t sure what to expect.
Fortunately, Dr. Kho was recommended to me by my primary provider. From the moment I stepped into her office, I was impressed by her professionalism and knowledge. She answered all of my questions and concerns, and I felt much more comfortable with the process.
I don’t have any previous experience with other audiologists, but I would definitely recommend Dr. Kho to others. She was patient, understanding, and made the entire experience easy and stress-free. Thank you, Dr. Kho, for all that you do.
– Albert Silva
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“After getting fitted with my new hearing aids, I noticed a huge improvement in my work situations and social life.”
When I first started having trouble hearing others in meetings, I didn’t think it could be related to my age. But after my hearing test revealed I needed hearing aids, I was hesitant to accept it. I had tried several audiologists in the past with mixed results, so I approached West Coast Hearing & Balance Center with a “let’s see how it goes” mindset.
I was pleasantly surprised by how friendly and direct the staff was as well as how computer savvy they were during the testing process. After getting fitted with my new hearing aids, I noticed a huge improvement in my work situations and social life.
If you’re in a similar situation, I highly recommend not wasting any more time and visiting West Coast. You’ll appreciate how approachable they are and how they can help you improve your hearing.
– Peter Stazicker
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